Home Original page

Compare AWS Support plans – AWS Support features – AWS

Plan category

Plan details

Business Support+

Enterprise Support

Unified Operations

Recommended for

Best for

Minimum recommended plan for production workloads by AWS.

Recommended plan for business-critical workloads across organizations looking for expert guidance.

Recommended plan for mission-critical workloads that require enhanced resilience and application-specific expertise.

AI-powered troubleshooting

Unlimited 24/7 contextual recommendations

✔ 

✔ 

✔ 

Human response times*

Business/Mission-critical system down

Production system down

Production system impaired

System impaired

General guidance

< 30 mins
 

< 1 hour

< 4 hours

< 12 hours

< 24 hours

< 15 mins
 

< 1 hour

< 4 hours

< 12 hours

< 24 hours

< 5 mins from Incident Management Engineer ****
 

< 1 hour

< 4 hours

< 12 hours

< 24 hours

AWS expertise

24/7 billing support

White-glove billing concierge

✔ 

Designated Senior Billing and Account Specialist

✔ 

✔ Global coverage

✔

Proactive services

Architectural guidance
 

Proactive security review

Planned events and launch

Critical Workload Review

Contextual to your use-cases
 

Consultative reviews and guidance based on your applications

✔
 

✔
 

✔

✔

✔

Continuous architectural reviews with designated domain specialists

✔
 

✔
 

✔

✔

✔

Continuous service-specific recommendations and resiliency reviews

Health monitoring

✔

✔

✔

✔

✔

✔

Proactive monitoring

24/7 workload monitoring

✔

Technical support access

24/7 phone, web, chat, email

Unlimited cases and contacts

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Tool access

Full set of checks
 

✔

Full set of checks + AWS Trusted Advisor Priority

✔

Full set of checks + AWS Trusted Advisor Priority

✔

Community access

Prioritized responses

Prioritized responses

Prioritized responses

Additional services

Available for additional fee**

Available for additional fee***

✔

Available for additional fee***

Available for additional fee***
 

Available for an additional fee***

✔

✔

✔
 

Available for an additional fee***

Learn more

Plan pages