Customer Experience Agent Studio
Customer Experience Agent Studio (CX Agent Studio) provides a next-generation platform powered by Gemini to rapidly build, evaluate, and deploy highly personalized conversational agents in days versus weeks.
A comprehensive development platform that uses AI to build multimodal AI agents in a visual interface
Always on customer self-service from personalized agents with human-like voices in over 40 languages
Retains context and insights from across the customer journey to enable proactive support
Resolve customer inquiries with zero wait times and process information from text, audio, and images
Benefits
Shorten time to value
Speeds development with prebuilt agent templates and AI that augments the entire agent development process.
Lower operating costs
Scale self-service across regions with agents that understand intent and can converse in multiple languages.
Omnichannel engagement
Deliver consistent and seamless customer experiences across web, mobile, voice, email, social channels and apps.
Key features
Highly engaging and personalized AI agents to support your customers
Build and deploy AI agents rapidly
The platform is optimized for speed, integrating a low-code conversational agent builder, multimodal conversation simulator, evaluations and tracing into a single interface. With AI that helps users build AI agents in this intuitive visual user interface, and 35 ready-to-use pre-built agent templates, users will be able to create, evaluate and deploy conversational AI agents in days versus weeks.
Engage customers by supporting text, audio and images
Deploy multilingual and multimodal (chat, voice, images) AI agents with human-like voices in over 40 languages. Direct audio to audio (A2A) translation in 10 core languages, dramatically reducing latency. Move beyond simple text to rich business messaging, empowering agents to drive action with native widgets for product discovery and instant transaction.
Connect with systems to deliver seamless experiences across channels
Omnichannel gateway delivers consistent and seamless customer experiences across web, mobile, voice, email, social channels and apps. Out-of-the-box connectors and MCP support let users integrate backend systems, proprietary data sources and applications, enabling agents to automate more tasks. Partnerships with CCaaS vendors lets users leverage Google’s AI capabilities in their existing deployments.
Documentation
Documentation
Find resources and documentation for CX Agent Studio
Create an agent application
This guide takes you through the steps to create a basic agent application.
Evaluate your agent
Evaluations allow you to automate testing, catch regressions after making changes, and measure the quality of your agent's responses to improve your agent quality.
Deploy your agent
Once you have built an agent application and tested it, you can deploy agent application versions in a variety of ways.