Moderate Chat and Gmail messages

This article is for administrators who manage their organization's Google Workspace or Cloud Identity account.

With the Moderation Tool Google Workspace you can review and act on content intercepted or reported in Workspace applications, such as Chat and Gmail. You can also provide access to the tool for other authorized users in your organization. This allows you to moderate harmful, inappropriate, or sensitive messages in your organization, and enforce communication guidelines.

What applications support Moderation Tools

Gmail

In the Admin console, you can set up Gmail rules to intercept and quarantine inbound or outbound emails. You or users you give access to can approve or deny these emails. You can inspect quarantined emails in the Moderation Tool or the Security Investigation Tool.

Chat

In Chat, you can enable users to report messages in conversations. You or users with moderator privileges can manage these messages.

Any message can be reported except for:

Messages if Chat history is off
1:1 direct messages with external users
Group conversations and spaces owned by external users

Note: Group conversations with external users made before December 2020 can't be reported on due to changes made to Google Chat group conversations and classic Hangouts. For more information read this blog post.

Workspace moderation topics

Moderation Tools and the Security Investigation Tool

With the Security Investigation Tool (SIT) you can identify and triage quarantined emails and reported Chat messages, while the Moderation Tool lets you take action on them. As an admin, you can configure the SIT to send an email alert when a message is reported in Chat, or an email is quarantined.

To learn more about the SIT, read About the Security Investigation Tool.
To learn how to create an alert, read Create and manage activity rules.

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