Discover the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology. Deliver world-class customer experiences, keep support teams happy, and significantly reduce support TCO
Top global companies for exceptional customer support
AI-first, omni-channel and cross-platform solution enhancing CX by understanding and connecting every step of the customer journey. Improve customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and satisfaction.
AI Infused Modern Support Journey
Our Help Center leverages AI to guide users through a seamless self-service experience. With intelligent article recommendations and smart FAQs, customers can resolve their queries instantly, reducing support ticket volumes and enhancing customer satisfaction.
Automation And AI Chatbots
Helpshift’s AI Chatbots and Automation capabilities are designed to streamline the support process. From routing inquiries with Smart Intents to offering personalized solutions through AI Chatbots, our platform ensures your support is scalable, efficient, and available 24/7, without compromising on quality.
AI-Powered Agent Workspace
Our AI-enhanced agent workspace is designed to enhance productivity and streamline ticket management. Advanced AI capabilities like real-time translation and sentiment analysis enable agents to understand and respond to global customer needs swiftly. Agents can quickly access customer information and conversations, facilitating faster resolutions and a personalized support experience.
Messaging – Live and Async
Engage with your customers on their terms with our versatile messaging options. Whether it’s live chat for instant support or asynchronous messaging for less urgent inquiries, Helpshift’s platform ensures a seamless, consistent experience across all channels.
Our comprehensive analytics and reporting tools, including real-time dashboards, provide the insights you need to continuously improve your support operations.
Our advanced reporting and analytics provide actionable insights into your customer service performance.
Streamline your support operations with real-time queue monitoring, team activity tracking, and agent performance metrics
Create reports and dashboards from scratch and customize them to suit your needs.
Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.