💼 Professional Background

Senior Customer Engineer (Enterprise SaaS | Master Data Management)

• 🏆 FY24 Q1 MVP | 113+ recognition awards in FY25
• ⚡ 40% reduction in ticket escalations through automation and optimization
• 🔧 Enterprise Platform Expertise: Zendesk Administration, PagerDuty, Workato Integrations
• � Data & Analytics: SQL, BI Dashboard development, AI/ML pilot programs
• 🛠️ System Architecture: Linux administration, Docker, Azure cloud platforms

🎯 Current Focus

• 🌱 Learning: Django, FastAPI, and modern Python web frameworks
• 💻 Building: Personal projects to showcase full-stack development skills
• 🔍 Exploring: AI/ML applications in customer engineering and automation
• 📈 Growing: From enterprise support engineering into software development

🛠️ Technical Skills & Tools

Enterprise Systems & Automation

Programming & Scripting

Web Development (Learning)

Cloud & Infrastructure

🏆 Technical Achievements & Certifications

🚀 Key Accomplishments

• 40% TTR Reduction: Architected Zendesk optimizations including dynamic routing and omnichannel auto-assignment
• Enterprise Scale: Resolved 500+ enterprise support tickets, including 300+ complex technical cases
• Automation Leadership: Built and deployed system integrations using Workato for improved efficiency
• Knowledge Management: Authored 70+ technical documentation pages and knowledge base articles
• Data Analytics: Led BI dashboard development and AI/ML sentiment analysis pilot programs

📜 Professional Certifications

• Zendesk Administrator (2023-Present)
• Microsoft Azure Fundamentals (2024)
• Incident Management Certified (2024)
• CompTIA A+ (2020-Present)

📊 GitHub Analytics

🚀 Featured Projects

Coming Soon - Currently working on exciting projects to showcase here!

🤝 Let's Connect

💼 Open to collaboration opportunities and CX related roles!
🌟 I am a Senior Customer Engineering who's familiar with Full-Stack Development and Scripting
📍 North Carolina (Remote)