| description | OmniChannel adds the ability to receive conversations from a pop-up livechat support on your website or your business Facebook chat or any other channel directly in Rocket.chat. |
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If you struggle to handle leads and clients in a multi-channel environment, you lose valuable potential sales. That's where Omnichannel comes into the picture. Omnichannel is a communication strategy essential to acquire and retain customers. It is designed to create an exceptional customer experience across the company’s brands, building a better relationship with its audience. It gives consumers a choice to engage with you on their favorite channels:
- SMS
- Voice
- Telegram
- Facebook Messenger
- Live Chat, and so on.
{% embed url="https://docs.rocket.chat/guides/app-guides/omnichannel-apps" %}
Omnichannel Activation
Enable Omnichannel
To enable the Omnichannel feature on your Rocket.Chat instance:
- Go to Avatar Menu > Administration > Settings > Omnichannel
- Enable omnichannel
Now the admin will have access to Omnichannel Panel Settings through a new menu called Omnichannel, as shown below:
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{% hint style="info" %} Find out how to configure omnichannel on your Rocket.Chat workspace. {% endhint %}
Omnichannel area of Rocket.Chat has three primary users.
Being an omnichannel manager, you can access omnichannel settings by: Avatar Menu > Omnichannel
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Please use the navigation on the left to find the detail of each menu in their respective article.