KARTHICK KRISHNAN

🔹 Servicenow Senior Developer
📍 Bengaluru, India | 📞 +91 8105464195 | ✉️ karthick0014@gmail.com

About

Experienced Integrations Architect with 17+ years in IT development, solution design, and application support, including 6+ years in ServiceNow. Expertise in ServiceNow development, integrations (REST, SOAP, APIs), ITSM, CMDB, and automation. Passionate about solving complex IT challenges, optimizing workflows, and mentoring teams.

Skills

• ServiceNow Development – ITSM, CMDB, Service Catalog, Flow Designer
• API & Integrations – REST, SOAP, Web Services, Scripted APIs
• ServiceNow Administration – Midserver, ACLs, Business Rules, UI Actions
• Data Management – Transform Scripts, Data Loads, CMDB Integrations
• Automation & Development – JavaScript, Python, Selenium, Power BI, Oracle APEX
• Enterprise IT Solutions – Java, Spring Boot, Kafka, BMC Helix ITSM, Digital Workplace
• Process Optimization & Troubleshooting
• Mentorship & Technical Leadership

Certifications

🏆 Certified Implementation Specialist – Customer Service Management
🏆 Certified Implementation Specialist – Software Asset Management
🏆 Certified ServiceNow Administrator
🏆 BMC Certified Professional – Service Desk & Change Management
🏆 ITIL V4 & V3 Foundation
🏆 ServiceNow Discovery Training, Truesight Orchestrator Advanced Training

Experience

ServiceNow Integration Specialist

British Telecom | Apr 2023 – Present

• Enhanced ServiceNow Integration Framework, improving interoperability.
• Led third-party integrations with custom API solutions.
• Conducted code reviews ensuring scalability & security.
• Designed Kafka integration, file imports via Midserver, & CI/CD automation.
• Mentored junior developers in ServiceNow best practices.

Specialist – ServiceNow Development & Integration

Bosch Global Software Technologies | Apr 2021 – Apr 2023

• Built complex Service Catalogs & customized workflows.
• Developed a custom ServiceNow app for CSV file uploads via Midserver.
• Created REST ODATA integrations for SAP data imports.
• Automated Python & Selenium-based testing to resolve vulnerabilities.

Previous Roles:

**Tech Lead | Tech Mahindra | 03 Aug 2020 to 30 Nov 2020

**Architect | TRIANZ | 07 Feb 2018 to 31 Jul 2020

**Consultant | BMC SOFTWARE | 01 Sep 2014 to 02 Feb 2018

**Associate System Analyst | IBM INDIA PVT. LTD. | 25 Jul 2011 to 25 Aug 2014

**Application Analyst | WIPRO TECHNOLOGIES| 13 Oct 2010 to 15 Jul 2011

**Senior Systems Engineer | INFOSYS TECHNOLOGIES LIMITED| 09 Jul 2007 to 12 Oct 2010

Education

🎓 Bachelor of Engineering (Computer Science & Engineering)
St. Xavier's Catholic College of Engineering, Anna University (2003 – 2007)

Projects & Contributions

🚀 Developed a Python based reporting tool for faster bulk data exports.
🤖 Created an AI-driven chatbot using IBM Watson Assistant for automation.
🔗 Designed a ServiceNow-Splunk integration for enhanced monitoring.
📌 Designed and Developed the development Java based tool to upload files from Midserver to servicenow instance.