The #1 AI Agent and next-gen Helpdesk for customer service

The Helpdesk built for the AI era.The #1 AI Agent, Fin.
The only complete solution.

Helpdesk + Fin AI Agent

Intercom gives you everything you need to deliver perfect customer experiences — a fully-featured Helpdesk built for the AI Agent era, and a natively integrated world-class AI Agent, Fin. Your team and Fin operate from the same inbox, with a shared view of every customer, so every interaction feels seamless.

Fin

Trusted by over 30,000 customer service leaders

Built to work together as one.

Fin AI Agent handles most customer queries.

Resolving complex queries and handing off to your team when needed.

Human agents focus on priority issues.

Using AI-powered tools to investigate and resolve them more efficiently.

The system improves with every resolution.

Fin gets better by learning from your best answers, and human agents get better by using Copilot—resulting in better service for your customers.

One Suite. Superior service.

The Customer Service Suite delivers superior customer service at scale—bringing AI and human support into one connected system that continuously improves performance.

Trusted by the leading customer
support teams

TravelPerkIntercom enables us to provide seamless customer service with adaptable workflows, forward thinking technology and a keen interest in our business and customers needs. This empowers us to deliver a consistent 7 star experience to our customers every single day.

Hazel MawSenior Operational Excellence Manager

Mony GroupIntercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve. Their AI Agent, Fin, has transformed our operations delivering improvements across our support metrics.