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Cancellation and Refund Policy - Phoenix Code

CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED Effective Date: 1-Jan-2026 Version: 5.0

This Cancellation and Refund Policy explains how cancellations, plan changes, and refunds are handled for Phoenix Code purchases and related services.

1. Where and how to cancel

1.1 Self-service cancellation

You can manage, change, or cancel your subscription from your Phoenix Code account billing page: https://account.phcode.dev/#billing-invoices

Cancellation typically stops auto-renewal and takes effect at the end of the current paid term unless stated otherwise at checkout or in your order confirmation.

1.2 What happens when you cancel

  • Cancelling stops future renewals. You may retain access until the end of your current paid term (unless stated otherwise at purchase).
  • After a paid plan ends, paid features and service access may be reduced or unavailable.

2. Refund rules (Subscriptions and Lifetime Plans)

Refund eligibility depends on what you purchased, where you purchased it, and applicable law. The purchase terms shown at checkout (or in your order confirmation) may include specific conditions that override the general rules below.

2.1 Monthly subscriptions

  • You may cancel to stop renewal for the next term using the billing page: https://account.phcode.dev/#billing-invoices
  • No prorated refunds for the current monthly billing period once billed, except where required by law.

2.2 Annual (or longer-term) subscriptions

  • You may cancel to stop renewal for the next term using the billing page: https://account.phcode.dev/#billing-invoices
  • Refund window: If you request a refund within 30 days of the initial purchase or renewal, we will generally provide a refund for the term, except where prohibited by law or limited by processor/tax rules.
    • How to request: Refund requests are not self-service. Please email support@core.ai within the refund window with your account email and order/receipt details.
    • Processing time: Approved refunds are typically processed within 7–10 business days.
  • After the refund window, refunds are generally not provided for the remaining portion of the term, except where required by law.

2.3 Lifetime plans

  • Refund window: If you request a refund within 30 days of purchase, we will generally provide a refund, except where prohibited by law or limited by processor/tax rules.
    • How to request: Refund requests are not self-service. Please email support@core.ai within the refund window with your account email and order/receipt details.
    • Processing time: Approved refunds are typically processed within 7–10 business days.
  • After the refund window, Lifetime plan purchases are generally non-refundable, except where required by law.

2.4 Trials

Trial access is provided for evaluation. Trials are not refundable. If a trial converts into a paid plan, refund rules follow the paid plan type above.

3. Exceptions and denials

To the extent permitted by law, we may deny a refund request if any of the following apply:

  • Fraud, abuse, or unauthorized payment activity.
  • Material misuse of the service (for example, repeated attempts to bypass usage limits or access controls).
  • Repeated refund requests that indicate refund abuse.
  • Purchases made through third-party marketplaces/app stores where the third party controls refunds (in that case, their refund policy applies and you must request the refund through them).

4. Chargebacks and payment disputes

If you believe a charge is incorrect, please contact us first so we can help: support@core.ai.

If a chargeback is initiated:

  • We may temporarily restrict access to paid service entitlements associated with the disputed charge while the dispute is investigated.
  • If the chargeback is resolved against you, access may remain restricted until any outstanding balance is resolved, to the extent permitted by law.

5. Payment processing and refund timing

Payments are processed by one or more third-party payment processors. We do not store full payment card details.

  • Refund processing time: Approved refunds are typically processed within 7–10 business days, but final posting time depends on your bank/payment method.
  • Currency and fees: Refunds are issued to the original payment method where possible. Currency conversion differences, bank fees, and non-refundable processing fees (where applicable) may affect the final amount received.
  • Taxes: Where refundable under applicable law and supported by the payment processor, we will refund applicable taxes (such as VAT/GST/sales tax). Where taxes are not refundable (or cannot be refunded due to legal or processor limitations), those tax amounts will not be refunded.

6. Professional services and consulting (if purchased separately)

If you purchase professional services (consultation, design services, custom work, or other contracted services), cancellation and refunds follow the order/contract terms shown at purchase or in the statement of work.

Unless otherwise stated in your order:

  • If you cancel before work starts, we may refund amounts paid minus any non-refundable fees.
  • If work has started, refunds may be reduced or unavailable based on time spent, milestones completed, or deliverables already provided.

7. Contract-specific terms override

Some purchases (including enterprise/institution deployments, negotiated agreements, promotional bundles, or custom plans) may have specific cancellation/refund terms stated in the order, invoice, or contract. Those terms take precedence over this general policy.

8. How to request a cancellation or refund

Submit requests through your account dashboard (where available) or by contacting support:

  • Email: support@core.ai
  • Include: account email, order ID/receipt (if available), plan type, purchase date, and reason for the request.

We may request additional information to verify the purchase or to comply with legal requirements.

9. Changes to this policy

We may update this policy from time to time. The latest version will be posted on our website. Changes apply prospectively from the effective date, except where required by law.

CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED (CIN: U72501KL2020PTC063362) Registered Office: No. 6/858-M, 2nd Floor, Suite No. 695 Valamkottil Towers, Judgemukku Kakkanad, Ernakulam, Kerala – 682021 India

  • Support: support@core.ai
  • General: contact-us@core.ai
  • Legal: legal@core.ai