Admin console

You can get support for the Google Admin console web interface. Any additional Google services you add in the Admin console are not covered by Google Workspace support or your Service Level Agreement. For details, go to Additional Google services.

Chrome sync

If you're an Google Workspace for Education Fundamentals or Google Workspace for Education Plus customer, Chrome sync is covered under your Service Level Agreement and gets the same technical support as any other core service.

For customers with any other Google Workspace edition, Chrome sync is not covered under the Google Workspace Terms of Service.

Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.

Google Workspace APIs and Admin SDK

Depending on the type of request, you can get support for issues with the Google Workspace APIs through different channels.

Migration and sync products

You can get support for migration and sync products developed by Google, including:

• Data migration service
• Google Workspace Migrate
• Google Workspace Migration for Microsoft Exchange (GWMME)
• Google Workspace Migration for Microsoft Outlook (GWMMO)
• Google Workspace Sync for Microsoft Outlook (GWSMO)
• Google Cloud Directory Sync (GCDS)
• Password Sync
• Calendar Interop

For products that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.

* Google has announced that it will shut down GWMHN, GCCHN, and GCRS and discontinue product support and maintenance on November 20, 2024. After this date, the product might not work as expected, and support services will not be available to assist you.

Google Workspace migration product matrix

Vault

If you bought Google Vault, you can contact Google Workspace support for help. Vault retains archived data as long as your Vault for Google license is active. For details, go to What is Google Vault?

Google Workspace LTI

Google Workspace LTI is a core service for Google Workspace for Education Fundamentals, Google Workspace for Education Standard, and Google Workspace for Education Plus editions. Google Workspace LTI gets the same technical support as any core service.

For all other Google Workspace editions, Google Workspace LTI is not covered under the Google Workspace Terms of Service.

Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.

Calendar

As a Google Workspace customer, Google Calendar is covered under your Service Level Agreement and gets the same technical support as any core service.

Note: Google doesn't offer support for third-party calendar apps or ICS files created by third-party apps.

Chrome Browser

All Google Workspace customers can get support for Chrome Browser.

Classroom

As an Google Workspace for Education Fundamentals or Google Workspace for Education Plus customer, Classroom gets the same technical support as any core service.

For all other Google Workspace editions, Classroom is not covered under the Google Workspace Terms of Service.

Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.

Cloud Search

As a Google Workspace customer, Google Cloud Search is covered under your Service Level Agreement and gets the same technical support as any core service.

You can get support for the Cloud Search Java SDK and reference connectors, but not for features developed by third parties. If you use third-party data sources with Cloud Search, you're subject to the Terms of Service and other agreements for those sources. For details, go to Google Workspace Service Specific Terms.

Drive and Docs editors

Google Workspace customers get support for the following web-based services:

• Google Drive
• Google Docs
• Google Sheets
• Google Slides
• Google Sites
• Google Forms
• Google Drawings

Keep

As a Google Workspace customer, Google Keep is covered under your Service Level Agreement and gets the same technical support as any core service.

Tasks

As a Google Workspace customer, Google Tasks is covered under your Service Level Agreement and gets the same technical support as any core service.

Contacts

As a Google Workspace customer, Google Contacts gets the same technical support as any core service.

You can get help with:

• Accessing contacts.
• Missing or extra autocomplete results in any service.
• Changing the visibility of your Directory.
• Importing contacts to your Google Workspace account with a CSV file or vCard.
• Delegating contacts.
• Duplicate or mismatched contacts.
• Creating or editing contacts.
• Finding and merging duplicate contacts.
• Synchronizing contacts to any supported third-party mail client or mobile device. For details, go to About IMAP and POP clients.

We don't provide support for:

• Syncing contacts to any unsupported mail clients or mobile devices.
• Questions on how to use APIs to change settings or user accounts.
• Third-party Google Workspace Marketplace apps that manage domain contacts.

Gmail

As a Google Workspace customer, Gmail is covered under your Service Level Agreement and gets the same technical support as any core service.

Note: We don't provide support for issues occurring in gmail.com accounts.

You can get help with:

• Gmail settings
• Email delivery
• Outbound emails (including bounced and rejected messages, SMTP relay, and SMTP configuration)
• Advanced Gmail routing
• Mail Fetcher
• IMAP and POP

Groups for Business

Google Groups for Business isn't available with the legacy free edition of G Suite.

As a Google Workspace customer, Groups for Business is covered under your Service Level Agreement and gets the same technical support as any core service. Support for the consumer version of Google Groups is not available through Google Workspace support.

Google Chat and Google Meet

As a Google Workspace customer, Google Chat and Google Meet are covered under your Service Level Agreement and get the same technical support as any core service.

Note: Google is not responsible for service to hardware that's used in meeting rooms. Google will help you contact the original equipment manufacturer.

Voice

If you have Google Workspace with a Google Voice add-on subscription, your Voice subscription is covered under your Service Level Agreement and gets the same technical support as any core service.

If you have a Google Voice Starter Standalone subscription with a personal Gmail account, you get access only to Google Voice support, as described in the Google Voice Starter Additional Terms of Service.

If you need help with issues for a free Voice account, you can submit questions to the Google Voice Help Community.

Mobile app support

As a Google Workspace customer, you can get support for the latest available version of Google-authored apps for Apple iOS or Android.

Before you contact Google Workspace support, be aware that:

• For apps that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.
• The experience and features in a service's mobile app might be different than the computer version.